Refund policy

Thank you for shopping at Sparrow To Dragonfly....

We strive to create and provide pieces you will wear and love! However, If you are unsatisfied with your purchase we are happy to help!

  • ALL VINTAGE IS FINAL SALE!
  • For U.S customers, you are allowed to return or exchange items within 14 days of the delivery date. Some exclusions apply (Sale, Vintage, or Custom made Items).
  • If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • Items of a gift or promotional nature, or items in our SALE section, cannot be returned or exchanged.
  • You MUST ship all returns/exchanges via USPS. 
  • To be eligible for a return, your item must be unused and in the same condition that you received it. This means it must be unsoiled, unwashed, unworn, and with original tags attached.
  • Returns and exchanges will be processed within 10 business days of receipt.
  • Once we receive your item, it will be inspected and you will receive an email notification that your item was received with a status update of your return/exchange.
  • If your return is approved, we will initiate a refund to your credit/debit card (original method of payment) which should take a few business days depending on your card issuer policies.
  • Original shipping and handling fees are not refundable.
  • Returned merchandise shipping is the sole responsibility of the buyer.
  • Merchandise must have all tags attached and returned with all included accessories. This includes belts, pins, etc.
  • Items that are soiled, worn, damaged, or laundered will not be accepted. If we determine that the item(s) were not returned in its original condition, it will be returned to the customer at the customer’s expense.
  • Exchanged items will only be sent out once we receive the original item.
  • Exchanges are only allowed for the same item.
  • We will cover the shipment cost of sending your replacement item.
  • Multiple exchanges for the same item are not permitted.
  • All jewelry/accessories are final sale.
     

If you’d like to return or exchange items please email us at sparrowtodragonfly@hotmail.com with the following:

Your name:
Order number:
Reason for return:

Please ship all returns/exchanges to:

Jamie  / Sparrow To Dragonfly

2028 W. 235th Place

Torrance, CA  90501


LATE OR MISSING REFUNDS (If applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at sparrowtodragonfly@hotmail.com

For any other Return/Exchange related questions you may always email us.